Nectre respects the privacy of every individual who visits our website. Personal information will be collected only where we expressly request your personal information. Any personal information that we request will be used for the following purposes only:
to fulfill any service or provide information that you might request, in which case we may disclose information to third parties solely for the purpose of fulfilling your request;
to improve the quality of our website and the services that we provide to you;
to send to you marketing information relating to new products or services or to notify you of changes to our website. This will only be done where you have specifically agreed to be contacted for these purposes using the "opt in" features within our website;
to monitor your use of our website; and
to aggregate statistics about customers, traffic patterns and related site information in an anonymous form.
You have the right as an individual to find out what personal information we hold about you and to request that we correct any errors in your personal information. Also, you may request that we do not use your personal information.
We will collect details such your name, postal address, telephone number, email address and financial information (such as credit and debit card details) when you order goods or services from us either via our Site, correspond with us via telephone, email or social media, when you enter a competition or promotional survey, when you report a problem to us or when you register a product warranty. We will use this information to process your order and comply with our contractual obligations.
In order to perform our contact with you, we may also need to share personal data with third parties such as payment providers and postal service organisations to assist in the delivery of goods or services you have ordered; the following categories of third parties work on our behalf: Our wholesalers and distributors that help us sell products and services. Organisations that help us respond to you and provide services to you. Organisations that help us deliver products and services to you. Companies that assist our marketing, helping us understand how well our advertising works, so that we can reach more people interested in our products and to set cookies on our website. Social media platforms who serve advertising on our behalf. Companies that help us with product services and repairs, those that offer a mailing service, those processing product purchases, those offering financial or audit services, IT data storage & security or insurance claims.
We may also advertise your feedback on our website and marketing materials (subject to obtaining your prior consent where necessary);
We will retain your information as long as we require this to provide you with the goods or services ordered from us. The actual period for which we store your personal information will vary depending on the type of personal information and how it is used. For example when you buy a product from us, we will store information about you and your purchase for at least the term of your warranty or guarantee which varies in time.
Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.
What are the benefits to me of Nectre collecting my information?
Collecting this information will help Nectre to achieve the following:
to allow Nectre to fulfill services or provide information requested by you;
to help us create website content more relevant to you;
to make improvements to our website;
to assess general trends within the website and its use; and
where you have given us your permission, to alert you to new products, special offers, updated information, job opportunities and/or other new services that Nectre considers to be of interest to you.
How do I "opt out"?
We will only send marketing information to you if you have given your permission to be contacted. If you wish to opt out of the receipt of our marketing information you can select the appropriate response on the information sent to you. If you wish to withdraw your permission at any other time you may do so by contacting Us through the ' Contact Us' section of this website.
How do I amend information about myself?
You may request that we amend any of your personal information that we hold by contacting us using the details set out in the ' Contact Us' section of this website.
All rights, including copyright and database right, in the Nectre website and its contents, are owned by or licensed to Glen Dimplex Australia Pty Ltd, or otherwise used by Glen Dimplex Australia Pty Ltd as permitted by applicable law. In accessing Nectre web pages, you agree that you will access the contents solely for your own private use or for providing information to your business (permitted use) but not for any commercial or public use. You can download and use the service on a single CPU at a time and you can print out a single hard copy of any part of the content on the Nectre website for the above permitted use.
Except for permitted use above, you undertake not to copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of the Nectre website without the prior written permission of Glen Dimplex Australia Pty Ltd.
Our policy is one of constant development and improvement. Whilst this website is accurate at the time of publication, you are advised to check these specifications with the product. It is intended to help with your purchasing decision. It is not intended to replace the installation manual which provides more detailed information and should be disregarded if specifications and / or appearances are changed in the interests of continuous improvement.
Last updated: May 2018