General Questions About Nectre Wood Stoves
Before you buy
Why do you not post prices on your website?
The selling prices for Nectre wood stoves are set by the authorized retailers who sell them. Please contact a dealer near you for current pricing.
How do I determine the size of wood heater I need?
There are typically two reasons people buy wood heaters. One is simply to enhance the ambiance of a room. Another is for primary or secondary heat. However often, it’s a combination of the two.
If your primary goal is to enhance the ambiance of a room, most small to medium-size heaters will due. Pick the style you like best and install the heater in a room where you spend the most time.
If your need is for heat, you’ll need to verify the heating capacity of the wood heater you’re interested in buying based on the specifications provided by the manufacturer. For example, if you have a room that’s 900 sq. ft., you’ll need to buy a heater with a minimum capacity of 900 sq. ft.
Also note that if you’re planning to heat more than one floor in a house, you’ll need to halve the heating capacity for every floor above the floor where the heater will be installed. For instance, if you install a wood heater in the basement and you have 1,000 sq.ft., you will need a heater with a minimum capacity of 1,500 sq.ft. (1,000 + 500).
Subsequently, if you plan on heating three floors and you have 1,000 sq.ft., you’ll need a heater with a minimum capacity of 1,750 sq.ft. (1,000 + 500 + 250).
Wood heaters are considered “zone” heating, which means the room where the heater is located will always reach higher temperatures than the rooms directly above and below. Also remember that heat rises so if you install a heater on the main floor, expect very little heat to pour into the floors below.
Can I install a stove in a summer cottage or a small room?
Yes, for a cottage (depending on the size), you can choose between all Nectre models. If the wood heater is going into a small room, it’s a good idea to choose a heater with a smaller firebox like our N350/N350W.
What is the difference between a wood stove and a wood oven?
Wood stoves are primarily used for heating whereas wood ovens tend to be multipurpose, heating and cooking appliances. Wood stoves are also subject to the Environmental Protection Agency’s strict emission standards, whereas some wood-fired ovens are exempt, including all Nectre models N350, N350W, N550, and N550W.
Who assembles the stove?
You can do it yourself, or you can have one of our approved dealers to do it for you. Find your nearest dealer here.
Do I need to have a chimney?
Yes, you need to have a functioning chimney in order to install any of our Nectre wood heaters.
What is external air?
The stove requires fresh air supply to operate. The performance of the stove may be affected if there is insufficient fresh air for combustion. Modern energy-efficient homes are more airtight compared to older homes.
Airtightness makes a house more susceptible to negative pressure when combusted air is exhausted through the chimney. Large extraction fans can cause extreme negative pressure which can lead to air starvation, which negatively impacts the performance of the stove.
To prevent air starvation, slightly open a nearby window to allow fresh air to enter the room. In extremely cold regions, opening a window may not be feasible, or icing may block the required ventilation. Installation of an outside air duct with a rodent screen and rain hood will be required to overcome the issue of air starvation. Check with local building officials for specific requirements that apply in certain localities.
Why does my wood burning stove smell?
There could be several reasons why your wood stove smells. Depending on the type of wood you burn, how dry the wood is, and how often you use the stove can all contribute to unpleasant or strong odors.
Why is my wood burning stove producing smoke/soot?
A smoky stove is typically caused by insufficient draught in the chimney. Make sure the smoke duct or chimney is not blocked. Soot on the outside of the wood stove is usually caused by the door being left opened while the flames in the stove are still high. Always wait until the fire has died down before opening the door. Opening the door too quickly can also cause smoke to spill into the room. Open the door gently.
Why is the glass in the door blackening?
This can have several possible causes:
Burning unseasoned wood — if the wood is too wet, it will cause the glass to blacken.
Appliance operated at low temperature — after an overnight burn where the air slide control has been fully closed, the glass may have blackened. When the fire is re-stoked and burning on the high heat setting, the blackened glass should self-clean.
Problems with the flue — insufficient flue draft can cause the glass to blacken. If the flue is too short, not properly insulated, or in a position that results in a downdraft, then there will be insufficient flue draft. Contact the installer should this happen.
How do I clean my wood burning stove?
Wait until the stove has cooled down, then use a dry cloth to wipe down the stove. Do not use any abrasive cleaners or wet cloths.
What firewood/type of wood should I use?
You can burn most types of firewood. However, the wood needs to be chopped and dried (properly dried wood takes approximately one year).
Can I use fuel other than firewood? Briquettes?
Nectre wood heaters are meant only to burn wood. Different fuel sources risk having heat values that are higher than wood and could end up exceeding the maximum effect of the stove. This can lead to overfiring and damage to your Nectre wood stove. Also, avoid using paper, cardboard and other similar materials, as these can emit harmful fumes.
Health and Environment
I am pregnant. Should I avoid wood-burning stoves?
Always consult your doctor or physician first. But there is no particular reason why you should need to avoid wood-burning stoves.
Where can I find my closest Nectre dealer?
Find your nearest dealer here.
Why has the paint turned white and how do I re-paint my heater?
Because of the high temperatures reached on the surface of any wood heater, most types of high temperature paint will discolor over time. If your paint has turned white in some areas soon after you purchased your wood heater, it could be due to overheating. Common ways your wood stove can become overheated include:
A fully opened air intake control for long periods of time
Excessive chimney draft
The door was left ajar for a long period of time while burning
A worn out door gasket
Damaged firebricks that need to be replaced
Pressure treated wood or other biproducts of wood were used as fuel
An excessive amount of wood was packed into the firebox
Identifying the root cause of overfiring is important, otherwise you risk wearing out your wood stove prematurely.
If the paint has peeled off or discolored, you can repaint it by first preparing the surface with 180-grit sandpaper. Then, repaint the heater with Stove Bright Metallic Black 6309 VHT paint.
Is the smoke produced during the paint curing process harmful?
During the first few burns that the appliance is used, it may give off odorous non-toxic fumes. This is due to the paint curing. Do not touch the paint while it is curing because it can leave a permanent mark on the appliance. Once the paint has cured it will not re-occur. Keep the room well ventilated until these fumes have cleared.
Do I need a floor protection under and around my heater?
Unless the stove will be standing on a heat resistant floor such as concrete slab with slate or tiles, it is necessary to provide a floor protector (hearth). The floor protector must be made of a continuous, noncombustible material such as steel, ceramic tiled floor, cement board, brick, or any other approved or listed material for floor protection. Materials corresponding to ASTM E136 and UL 763 are combustible materials, except for gypsum.
What type of exhaust system do I need?
A chimney connector is required from the flue collar of the stove to a factory-built or masonry chimney.
The chimney connector must be clean and in good condition, and be suitable for solid fuel,.
For use with the N65 stove, the chimney connector MUST be 6″ (150 mm) in diameter, with a minimum thickness of 24-gauge black steel or 26-gauge blued steel.
Aluminium and galvanized steel pipe are not acceptable for use with the N65 stove. These materials cannot withstand the extreme temperatures of a wood stove and emit toxic fumes when fired.
No part of the chimney connector may pass through an attic or roof space, closet or other concealed space, or through a floor ceiling.
WARNING: Do not use the connector pipe as a chimney.
Each chimney connector or stove pipe section must be installed to the stove flue collar and to each other with the male (crimped) end toward the stove. Refer to Figure 5. Attach each of the sections to one another with three equidistant metal screws. This prevents any amount of condensed or liquid creosote from running down the outside of the pipe or the stovetop. All joints, including the flue collar connection, must be secured with three sheet metal screws to ensure that the sections do not separate.
For optimal performance, the chimney connector should be as short and direct as possible, with no more than two 90° elbows. The maximum horizontal run is 36" (915 mm) and a recommended total length of stovepipe should not exceed 10'. Always slope horizontal runs upward ¼" per foot toward the chimney.
All sections of the chimney connectors must be accessible for cleaning. Where passage through a wall or partition of combustible construction is necessary, the installation must conform to NFPA 211 or CAN/CSA-B365.
Can I vent my heater using an existing masonry chimney?
It is possible to install a heater using your existing masonry chimney. The chimney must comply with the building code of your country, state or province. See the installation section inside the owner’s manual for further instruction.